Credit & Return Policy

When a product is  damaged or if any discrepancy in general claims must be advised within 7 days of receipt  If the damaged product is obvious at the time of delivery, this must not be signed off by customer, the customer must write a note on a delivery docket ie. Damaged item(s) and notify our office within the specified time frame, otherwise we will not accept any damaged items for credit or replacement.
When a product is faulty this can be replaced or returned for a full refund.   
Stock Returns – Incorrect product delivered – Items must be received in original packaging/condition.Otherwise, we will not accept any damaged returned items for credit or replacement.
How to arrange a credit:
1. Claims and disputes must be advised by the customer within the stated number of days.
No credit/replacement will be given after this period
2. We need from you Original Invoice number

• Item number of product to be credited
• Item Description
• Quantity of items to be credited
• Reason for return

3. Failure to follow these procedures will delay processing refunds.
4. Damaged product or faulty items must be checked and assessed by the Sales staff.
5. In the rare occasion you have received an item that is faulty or damaged, we will arrange for the item to be returned to us at our cost.
6.  If the claim is acceptable within the returns policy, a credit note number will be issued.